Springfield Armory, CS called--- they send you an electronic prepaid packing slip, you send it in, it's back in less than two weeks.
If you need a part, they send it out next day, usually free of charge if it's something like a recoil spring plug, recoil spring, extractor, etc
Sig, CS called-- they send you an electronic prepaid packing slip, you send it in, it's back in 2-4 weeks.
If you need a part, hey send it out next day.
Colt, CS called-- they'll send you a packing slip or have you ship the gun back and have the problem fixed in less than 3 weeks and back to you.
If you need a part, they'll have you send the gun or send the part for a nominal fee.
Rock Island Armory, CS called--send them the gun and it's back in less than two weeks.
If you need a part like an extractor or recoil spring guide, sent to you the next day, usually no charge.
HK, CS called--military or leo letterhead? they'll have you send it to them and you'll have the gun back in less than a week. If you need a recoil spring guide or captured recoil spring? Right out to you. Civilian? no parts availability.
Need a simple part like a captured recoil spring guide?, wait up to 6 months or longer.
Big difference in CS for civilians between HK and every other manufacturer in business.
I've had students wait for a captured recoil spring guide for over 6 months, but that part is available to a cop or military person the next day.
As I'm no longer a cop and can't use a letterhead from some dept, I won't support HK by buying their products. They aren't just slow to service their civilian customers, they are slower than crap, and it's totally unnecessary and reflects their attitude toward their civilian customers.